Sazón Vital Support

Sazón Vital is a Spanish-language recipe and meal-planning app with Puerto Rican flavors that adapts recipes to the health conditions you mark and includes an AI Sous Chef.

Contact us

Email support@marketgence.com. Tell us your iPhone or iPad model, its iOS version and what happened; a screenshot helps. Please don’t send passwords or payment details.

Questions and answers

What can I do with Sazón Vital?

• Daily menu and weekly meal plan.
• Shopping list grouped by store section, and a pantry list (Mi alacena).
• Sous Chef chat that answers cooking questions and creates recipes with AI.
• Photo of your fridge or pantry to list the ingredients it shows.
• Hold-to-talk voice messages and read-aloud replies.
• Recipes adapted to health conditions and excluded ingredients you mark.
• Community recipe library.
• Optional recipe packs (one-time purchases).

Do I need an account?

No. Everything works without signing in. The app creates a random installation ID so our server can keep your daily recipe count and your Sous Chef chat. Signing in with Apple or Google is optional and lets you back up your data and bring it to another device.

How do I scan my fridge or pantry?

In Chef, tap the camera button (Fotografiar mi nevera o alacena), then choose Tomar foto or Elegir de mis fotos. The photo is sent to our AI service to list the ingredients it shows; our server doesn't keep it.

How do I talk to the Sous Chef?

In Chef, hold the microphone button, speak, and release to send. The recording is turned into text by an AI speech service and then sent as your message. Tap the speaker next to a reply to hear it read aloud.

How many new recipes can I create?

Three new recipes a day for free (the day follows Puerto Rico time). Any recipe pack makes the Sous Chef unlimited. Reusing a recipe that's already in the community library doesn't count.

How do I move my data to another phone?

Sign in under Perfil ▸ Iniciar sesión (opcional) and tap Guardar mis datos en la nube. On the other phone, sign in with the same account and tap Traer mis datos de otro dispositivo; this replaces the data on that phone.

Do I need an account?

No. Signing in (Sign in with Apple and Google) is optional.

Where is my data kept?

Some of it on our server, as described in the Privacy Policy; the rest.

How do I restore my purchases?

Perfil ▸ Ver packs y mis compras ▸ Restaurar compras anteriores. Use the same Apple Account you bought with. If your purchase still doesn’t appear, email us.

How do I get a refund?

Refunds for App Store purchases are handled by Apple: request one at reportaproblem.apple.com.

How do I delete my data?

In the app: Chef ▸ ⋯ (Más opciones) ▸ Borrar conversación erases the Sous Chef chat on this device and on our server. There's no single control that erases everything; other data on the device is removed when you delete the app. Deleting Sazón Vital from your device removes what it keeps in its own storage. If you've bought something, a random purchase identifier that the app keeps in the iOS Keychain can stay on the device after the app is deleted, so your purchases can be matched again; it doesn't identify you. Chat history: Borrar conversación in the app. The saved backup, daily counts, recipe reports and the link between you and recipes you created have no delete control in the app; contact us and we'll delete them. Account deletion is also by request. To delete your account: There's no in-app account deletion yet. Contact us to delete your account and the data kept under it. Signing out (Perfil ▸ Cuenta y sincronización ▸ Cerrar sesión) only removes the sign-in from this device.

Privacy and terms

Read the Privacy Policy and the Terms of Use.