Lumière Vanity Support
Lumière keeps a private catalogue of your beauty and skincare products, with expiry reminders, guided routines, looks and skin logs, stored on your device.
Contact us
Email support@marketgence.com. Tell us your iPhone or iPad model, its iOS version and what happened; a screenshot helps. Please don’t send passwords or payment details.
Questions and answers
What can I do with Lumière Vanity?
- Catalogue products with photo, brand, shade, price and rating.
- Scan or type a barcode to fill in a product's name and brand from Open Beauty Facts or Open Food Facts.
- Local expiry reminders three days before a product's date.
- Step-by-step morning and evening routines.
- Looks album of saved faces and the products used.
- Skin check-ins and reaction logs with severity.
- Cost-per-use and stash insights computed on the device.
How do I add a product by barcode?
Open the barcode scanner and point the camera at the code, or tap to type the digits in. Lumière sends only the barcode number to Open Beauty Facts (and Open Food Facts if needed) and fills in the name, brand and category it finds. If nothing is found, you can add the details by hand.
Can I use Lumière without the camera or internet?
Yes. Everything except barcode lookups works offline. If you decline camera access you can type barcodes or enter products manually.
When do expiry reminders arrive?
If you add an expiry date or period-after-opening, Lumière schedules a local notification three days before the product turns. Turn reminders on or off in Account, or in iOS Settings.
Where are my photos kept?
Photos you attach are copied into the app's private storage on your device. They are not uploaded. Removing the item, or using Delete All Data, removes the copy.
Do I need an account?
No. Lumière Vanity works without signing in.
Where is my data kept?
On your device. We don’t have a copy, so we can’t recover it if you delete the app; keep your device backed up.
How do I restore my purchases?
Account ▸ Lumière Plus card ▸ Restore Purchases. Use the same Apple Account you bought with. If your purchase still doesn’t appear, email us.
How do I cancel my subscription?
Open Settings ▸ your name ▸ Subscriptions ▸ Lumière Vanity, then Cancel Subscription. You keep access until the end of the period you’ve paid for.
How do I get a refund?
Refunds for App Store purchases are handled by Apple: request one at reportaproblem.apple.com.
How do I delete my data?
In the app: Account ▸ Delete All Data (removes every product, routine, look, skin log, reaction, photo and setting from the device). Deleting Lumière Vanity from your device removes what it keeps in its own storage. If you've bought something, a random purchase identifier that the app keeps in the iOS Keychain can stay on the device after the app is deleted, so your purchases can be matched again; it doesn't identify you.
Privacy and terms
Read the Privacy Policy and the Terms of Use.