Nookrelay Support
Nookrelay helps you plan home projects room by room, with measurements and fit checks, product comparisons, budgets, purchases and receipts, all kept on your iPhone.
Contact us
Email support@marketgence.com. Tell us your iPhone or iPad model, its iOS version and what happened; a screenshot helps. Please don’t send passwords or payment details.
Questions and answers
What can I do with Nookrelay?
- Homes and rooms with photos and a pin map.
- Projects with tasks, materials, links, notes and budgets.
- Compare products to buy, build or reuse, with fit checks against your measurements.
- A Fit Passport of measurements, with optional room scanning on LiDAR iPhones and iPads.
- A budget ledger for orders, payments, refunds and receipts.
- Return-deadline reminders.
- Weekend Mode to pick tasks that fit your time, effort and tools.
- Before-and-after photos, a project archive, backups and a readable summary.
How do I scan a room?
Open a room and choose to scan it. Scanning uses Apple's RoomPlan and works on iPhones and iPads with LiDAR; Settings tells you whether your device supports it. The scan creates approximate measurements you can review. It never replaces measurements you've verified. On other devices, enter measurements by hand.
How do return-deadline reminders work?
When you add or edit a purchase, set the Return by date and turn on Remind me the day before. Nookrelay asks for notification permission the first time, then schedules a local reminder for 9 am the day before the return window closes.
How do I back up my projects or move them to a new iPhone?
Tap the round button at the top of Home to open Settings, then Export backup & summary and Share export files. The backup is one file with every project, receipt and photo, plus a readable summary. On the other iPhone, choose Import a backup. Importing never overwrites existing records. Nothing syncs automatically.
What is Weekend Mode?
Tell Nookrelay how much time you have, how much effort you want to put in and which tools you have. It suggests up to three tasks that aren't blocked, with a timer so you can record your progress.
Do I need an account?
No. Nookrelay works without signing in.
Where is my data kept?
On your device. We don’t have a copy, so we can’t recover it if you delete the app; keep your device backed up.
How do I restore my purchases?
Home ▸ Settings and backup (the round button at the top) ▸ Ownership ▸ Restore purchases, and on the Nookrelay Core unlock screen. Use the same Apple Account you bought with. If your purchase still doesn’t appear, email us.
How do I get a refund?
Refunds for App Store purchases are handled by Apple: request one at reportaproblem.apple.com.
How do I delete my data?
Deleting Nookrelay from your device removes what it keeps in its own storage. If you've bought something, a random purchase identifier that the app keeps in the iOS Keychain can stay on the device after the app is deleted, so your purchases can be matched again; it doesn't identify you.
Privacy and terms
Read the Privacy Policy and the Terms of Use.